Amazon Connect: Creating and Managing Amazon Connect Instances

This course is a part of the Amazon Connect curriculum. In this course, you will walk through how to create and manage an Amazon Connect instance that is customized to your contact center's needs. The course includes the various steps and features involved with the implementation process, which can help you adjust your existing Amazon Connect instance as your company grows. This course includes presentations, e-learning interactions, and knowledge checks.

• Creating an Amazon Connect instance using the AWS Management Console, including selecting region, identity management, and initial access settings.
• Customizing instance features and configurations (e.g., enabling data streaming, attachments, or other optional capabilities during setup).
• Managing and updating existing Amazon Connect instances (e.g., modifying settings, updating alias/name, enabling additional functionalities as needs change).
• Applying foundational administration practices for Amazon Connect, such as understanding instance-level resources, security considerations, and basic troubleshooting for instance management.

• Understand the step-by-step implementation of an Amazon Connect instance, from initial creation to basic operational setup.
• Gain confidence in modifying instance configurations to support growing contact center demands, such as enabling new features or optimizing for scale.
• Be prepared to administer Amazon Connect environments effectively, laying the foundation for advanced contact center features like routing, agents, and integrations.

• 1-hour digital course content with structured lessons, explanations, and practical guidance on Amazon Connect instance lifecycle.
• Fundamental-level training in the Contact Center domain, part of the broader Amazon Connect learning path on AWS Skill Builder.
• Coverage of core AWS services integration specific to Amazon Connect instance creation and management.
• Certificate of completion issued.